Remote Support

At Oasis Computer Solutions, we take pride in the fact that providing exceptional customer support is a company-wide state of mind. Realizing that software is only as good as the support behind it, we offer a full range of unparalleled support services to ensure that you will benefit from our, feature rich, software packages. We currently support and maintain over 600 Sage MAS 90, Sage MAS 200, Sage MAS 500 and Sage Abra HRMS installations. These include projects fully implemented by Oasis or end-users looking for an alternate resource for technical support.

Why should you choose Oasis for your Technical Support Needs?
By choosing Oasis for your Sage MAS 90, Sage MAS 200, Sage MAS 500 or Sage Abra HRMS support, you have access to our highly skilled support analysts. Each analyst has received extensive training and certification on the various features and benefits of the software functionality and trouble shooting. Our staff has varied backgrounds in Accounting, Programming, System Analysis, Software Implementation, Project Management, and Corporate Training. Every support analyst is also a Sage® Certified Trainer.

Our support team offers a variety of technical support options. They include telephone support from our help desk, remote support, technical support via e-mail, on-site technical support and consultation, and on-site or classroom training.

Terms and Conditions: There is a 15 minute minimum for each call placed to Technical Support concerning a support question. All time spent on problem determination, research, and problem resolution is attributed to the support call. Non-critical issues using fax or e-mail are considered the same as telephone calls in the way time is calculated. The same applies to remote support. End-users with approved accounts are billed on a monthly basis. All others are charged on an incident by incident basis with Visa and MasterCard being accepted.